Cancellation & Refund Policy

 Cancellation & Refund Policy

At Shovii, we strive to provide our valued customers with a seamless and satisfactory food delivery experience. We understand that circumstances may arise where you need to cancel an order or request a refund. This Cancellation & Refund Policy outlines the guidelines and procedures for cancellations and refunds on our platform.

Order Cancellation:

1. Cancellation Time Frame: You may cancel your order on the Shovii app or website within 5 minutes of placing it. After this period, the cancellation request may not be processed.

2. Cancellation Process: To cancel your order, please follow these steps:

   - Open the Shovii app or visit our website.

   - Navigate to the "Orders" section.

   - Locate the specific order you wish to cancel.

   - Select the cancellation option and provide a reason for cancellation, if prompted.

   - Once your cancellation request is successfully submitted, you will receive a confirmation email.

Refund Policy:

1. Eligibility for Refunds:

   - Incomplete or undeliverable orders: If your order is not fulfilled or cannot be delivered due to reasons beyond your control or the restaurant's control, you may be eligible for a refund.

   - Quality issues: If you receive a damaged, incorrect, or substandard food item, please reach out to us within 24 hours of delivery to request a refund.

   - Payment issues: In case of payment discrepancies or double charges, we will investigate the matter promptly and issue a refund if necessary.

2. Refund Process:

   - To request a refund, please contact our customer support team via email at shovii10323@gmail.com. Provide the order details, including the order number, date of purchase, and a description of the issue.

   - Our team will review your refund request and may require additional information or evidence to process it.

   - Once your refund is approved, we will initiate the refund process. The refund will be processed using the original payment method used for the order.

   - Please note that it may take several business days for the refunded amount to reflect in your account, depending on your payment provider's policies.

Important Notes:

1. Non-Refundable Items: Certain items, such as promotional offers, discounts, or non-food products, may not be eligible for refunds. These exceptions will be clearly stated during the ordering process.

2. Cancellation and Refund Discretion: Shovii reserves the right to exercise discretion in refund requests, especially in cases of suspected abuse or fraudulent activity.

3. Communication: We will communicate with you promptly regarding the status of your refund request via the email address associated with your Shovii account.

4. Updates to the Policy: Shovii may update this Cancellation & Refund Policy from time to time. Any changes will be effective immediately, and the revised policy will be published on our website and app.

We value your satisfaction and are committed to resolving any issues you may encounter during your food delivery experience with Shovii. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at shovii10323@gmail.com.

Thank you for choosing Shovii for your food delivery needs!