Customer Support

 Customer Support

At Shovii, we prioritize customer satisfaction and strive to provide excellent support throughout your food delivery experience. Our dedicated customer support team is here to assist you with any queries, concerns, or issues you may encounter. We value your feedback and are committed to resolving your concerns promptly and effectively.

Contacting Customer Support:

1. Email Support:

   - For general inquiries, feedback, or assistance, you can reach our customer support team via email at shovii10323@gmail.com. Please provide detailed information about your query or issue, including your contact information and order details. Our team will respond to your email as soon as possible, typically within 24 hours.

2. In-App/Website Support:

   - If you have a specific question or need help while using the Shovii app or website, you can access our support features directly within the platform. Look for the "Help" or "Support" section, where you can find answers to frequently asked questions or initiate a chat with our support team.

Guidelines for Contacting Customer Support:

1. Provide Order Information: When reaching out to our customer support team, please include relevant order details, such as the order number, date of purchase, and any specific items or issues related to your query. This information will help us expedite the support process and provide you with accurate assistance.

2. Be Clear and Concise: Clearly explain your query or issue, providing all necessary details to help us understand and address your concern effectively. The more information you provide, the better equipped we are to assist you promptly.

3. Maintain Polite and Respectful Communication: We value courteous and respectful communication. Our customer support team is here to assist you and will do their best to resolve any issues you may encounter. We kindly request that you maintain a respectful tone during your interactions with our support team.

4. Follow-Up Communication: If you require additional assistance or have further questions related to your initial query, please feel free to follow up with our customer support team. We are committed to providing you with a satisfactory resolution to any outstanding issues.

Your feedback is important to us as we continuously strive to improve our services. If you have any suggestions, ideas, or feedback regarding our app, website, or customer support, we encourage you to share them with us. We appreciate your input and use it to enhance your experience with Shovii.

Thank you for choosing Shovii. We look forward to serving you and ensuring your food delivery experience is delightful and hassle-free.